Refund & Return Policy

We only accept exchange requests under specific circumstances, and they must meet all the following criteria.

• If you receive a wrong item, such as a different model or product than what you have ordered.
• Your product arrives physically damaged.
• Or the package is missing essential parts or accessories.

If you meet that criteria than you will be eligible for an exchange, you will receive a replacement of the product after informing us about any of the above issues on the same day of receiving the product. Our exchange window lasts 7 days from the day you receive your order. If more than 7 days have gone by, we won’t be able to assist you with an exchange.

To be eligible for a return, your item must be unused and must be returned in the original packaging, with all contents.You must include a copy of the original invoice or order confirmation when returning the product and any visible or physical damage must be reported immediately through video evidence on our WhatsApp.

To return a product, please email us at [email protected] with the necessary details. Once we get your returned item, our team will inspect it to make sure it meets our requirements. We’ll then email you to let you know if your return has been approved or not. If it is approved, we’ll quickly process your exchange and ship out your replacement. We don’t accept returns or exchanges simply because you’ve changed your mind or don’t like the product. So, please review your order carefully before completing your purchase.

Note: If you are returning more expensive items, kindly consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.